Administration

City Hall provides administrative services for all City Departments.  It also houses the Monroe City License Office which processes vehicle and drivers’ licenses.  City Hall bills and collects City licenses and utility bills and maintains all City accounting and financial records.  City Hall’s hours are 8:00 am to 5:00 pm, Monday through Friday, excluding holidays.  The main telephone number for City Hall is (573) 735-4585.  Employees working at City Hall are Jackie Pangborn, Director of Administration – extension 224; Gary Osbourne, City Clerk – extension 226; Shirley Arch, Administrative Assistant – extension 232; Joyce Viloria, Manager Monroe City License Office – extension 228; Chris Ellison, Court Clerk/Administrative Assistant – extension 225.

Please click on the links below for more information on the City’s Administration Department:

Frequently Asked Questions

When and where does the Board of Aldermen meet?

The Board of Aldermen meets on the first and third Thursdays of every month at 6:00 P.M. in the Council Chambers, City Hall, 109 Second Street.

 

Who is my Alderman?

  • Ward I (east): Michael Purol and Jason Osbourne
  • Ward II (middle): Marvin Viloria and John Long
  • Ward III (west): Gary Thompson and Connie Painter

 

How do I know what ward I am in?

Contact City Hall (573) 735-4585

 

May I speak at Board of Aldermen meetings and public hearings?

Board of Aldermen meetings are open to the public. Citizens have an opportunity to express their concerns and give their input at the open forum which is normally the second item on the agenda right after consent agenda. There are opportunities to speak during public hearings after the petitioner has presented the issue.

 

How do I get authorization to collect money at various locations in the City for my not for profit organization?

Ask the Board of Aldermen for the desired permission during the open forum at a Board of Aldermen meeting.

 

What are the telephone number for the swimming pool, license office, post office?

  • Swimming Pool: (573)735-4471
  • License Office: (573) 735-4585 option 5
  • Post Office: (573) 735-4757
  • Corps of Engineers: (573) 735-4097

 

What organizations can help me with my delinquent utility bills?

For families that meet their income guidelines, these organizations may be of assistance:

  • Family Services – (660)327-4185
  • NECAC – (660)327-4110
  • Ministerial Alliance – Olivia Earlywine, Methodist Church Minister, (573) 735-2553

 

When are utility bills due?

All utility bills are mailed out on the last business day of the month. The bills are due by the 25th of the following month. If the 25th falls on a weekend or holiday, the due date is extended until the next City business date.

 

What can I do if I cannot pay my bill by the due date?

If you do not pay your bill by the 25th of the month, a 5% penalty is assessed. You are then given until the 25th of the month to pay your bill or the next business day if the 25th falls on a weekend or holiday. If you cannot pay your bill by the 25th of the month, you may come to City Hall and obtain a “Promise to Pay” extension and pay a $10.00 fee. With this agreement you may have until the second Friday of the following month to pay your bill.

 

What do I do if my utility bill is not correct?

If you feel that your utility bill is not correct, contact City Hall immediately at (573) 735-4585. The City will review your bill, re-read your meters if necessary and if the bill is wrong, a revised bill will be sent to you.

What do I do if my property tax bill is not correct?

If you disagree with the assessed valuation or the number of vehicles on your personal property tax bill, you must contact the appropriate county assessor:

  • Monroe County – (660)327-5607
  • Marion County – (573)248-1514
  • Ralls County – (573)985-5671